|Application Services Developer|
|Welwyn Garden City|
MAIN PURPOSE OF ROLEUnder the direction of the Head of Application Services, to be part of a business focused team who provide a strong handshake between the business and IT on all application related matters. The role will deliver service requests, product enhancements and problem fixes for existing internally developed applications, provide 3rd line incident support where required, and maintain strong relationships with IT Operations, Finance and Retail Operations to provide consistent high quality support to internal and external customers.
PRINCIPAL RESPONSIBILITIESApplication Service Enhancements: To deliver service enhancements that the business can request across the application infrastructure covering the UK and International businesses. The role will also suggest continuous improvement processes to maximise the efficiency and effectiveness of the team.
3rd line support: The role will provide 3rd line support of the UK and International application infrastructure. The role will be part of resolution work to restore service, and work to identify the root cause of incidents. The role will suggest service improvements for applications.
Problem Fix: The role will analyse the underpinning problems affecting service and take part in proposing a service improvement plan which takes into account business and internal inefficiencies, 2nd line support workload and 3rd line support workload, implementing workarounds and permanent solutions.
Service Packs: The role will develop solutions for incidents, problems and change requests on the same application which have been grouped into a service pack.
Production Implementation: The role will take responsibility for implementation of their own changes, including risk analysis, scheduling, and supporting Application Support directly during implementation (sometimes outside of office hours).
Mentoring and Training: The role is responsible for training other members of the team where applicable and suggesting training requirements.
Continuous Improvement: The role will champion continuous improvement within the team and demonstrate best practice to the team’s customers where applicable.
Knowledge Management: The role is responsible for maintaining effective knowledge management across the Application Services team’s remit.
QUALIFICATIONS AND EXPERIENCE:
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