PayPoint - Careers
Network Management Advisor
Welwyn Garden City
6/1/2017

Main Role Purpose:
Working within a documented framework, effectively manage PayPoint’s retail estate to ensure all revenue, site productivity and coverage requirements/ targets are met or exceeded. In addition to this proactively achieve contract security and network integrity across the retail estate.

Main Role Responsibilities:
Under guidance from the Network Team Manager effectively complete all required tasks across the network management workstreams. These workstreams may include, but not be limited to:
o Contract re-sign across the PayPoint network and deployed products
o Retention across the PayPoint network and deployed products
o Competitor management
o Performance optimisation across the PayPoint network and deployed products
o Commercial support including field sales support, prospecting, lead generation/ screening, outbound sales calling, lead issuance and remote contracting
o Performance and integrity support including market and product information gathering and outbound call activity

Ensure all network management enquiries (including calls, emails and other communication methods as may be relevant) are handled within the published SLAs and conform to agreed commercial boundaries so that all workstream targets are met
o This may include retailer driven enquiries as well as those from PayPoint teams such as the field or retail operations

Build and develop strong working relationships with PayPoint’s retailers, field sales team and other business departments
Provide enhanced support to a particular network management workstream as may be required from time to time. This may include deputising for the Subject Matter Expert if required

Skills / Qualifications / Experience Required
Ability to demonstrate a high level of commercial understanding and be able to communicate and educate around PayPoint’s commercial terms as may be needed
Good organisational skills with the ability to prioritise and deliver against multiple objectives as well as display a high level of accuracy and attention to detail
Strong team player with a flexible, proactive, questioning, tenacious and creative approach to work
Excellent interpersonal skills, both face to face and via telephone, with the credibility to influence others
Excellent Office skills (Outlook, Word, Excel and Powerpoint)
 

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