MAIN PURPOSE OF ROLE Under the direction of the Product Director, to take an active role in the Product Management team, driving forward the Digital Payments product strategy. The remit includes PayPoint’s recently launched ‘MultiPay’ proposition which enables consumers to pay to clients via web, mobile app, SMS and IVR.
PRINCIPAL RESPONSIBILITIES The principle responsibilities of the Product Manager are to:
Evolve and deliver on the product vision and objectives ensuring alignment with those of the company.
Effectively drive product initiatives with short, medium and long term roadmaps from idea to launch, maximising impact on the business.
Work closely with the sales team, to develop close customer relationships and a reputation for solving payments problems; including personally supporting on bids and on-going customer relationship management.
Work with technology and business stakeholders to prepare detailed business and product requirements.
Develop commercial approach to ensure products/features are sold effectively at the optimal price point.
Maintain and develop a product dashboard providing key up to date insight into the performance of the product.
Work with finance and commercial teams to prepare revenue/cost budgets and ongoing updates for the product.
QUALIFICATIONS AND EXPERIENCE
A passion for product management; the strategy, the operations, and everything in-between
Strong technical knowledge and experience working closely with technical members of staff
Capable of interacting with partners, suppliers and other external parties in a professional and polished manner
Ability to understand and communicate complex technical concepts
Deep understanding and experience in the online payments industry (PSPs, stored value, card schemes, etc.)
Commercially aware, with experience of delivering high quality, profitable products with demonstrable experience of product P&L revenue management
Highly motivated, enthusiastic, delivery-focussed and credible individual with proven track record in delivering profitable and competitive products and services.
Strong leadership, interpersonal, communication and client-facing skills.
Commands respect and able to create a sense of community across key stakeholders.
Persuasive and influential, able to deal with resistance to change and reach an agreed way forward through negotiation.
Customer focussed with attention to detail.
Excellent written and verbal communication skills, ability to listen effectively and interact at all levels within the organisation.