Key purpose of this role is to facilitate and manage customer on-boarding, integration and PayPoint PPOS implementation. This is an external and internal customer facing role responsible for progressing customer PPOS integration projects, working closely with technical and business communities internally at PayPoint and with external customers.
Develop and maintain effective documented processes covering set up and support for integration of PayPoint PPOS into customers EPOS systems and to enable the customer certification process.
Working closely with the Technical Product Management and PayPoint teams; Development, Product Management and Project personnel to deliver smooth transition and on-boarding of customers.
Identify and escalate promptly any issues/outages affecting performance of the PayPoint PPOS during projects with customers and develop solutions.
Provide key support to the implementation and development of PayPoint PPOS integration.
Work in partnership with customers (on customer site and remotely from PayPoint offices) in successfully integrating, on-boarding and certifying PayPoint PPOS customers.
Working closely with the Technical Product Management team to maintain and validate the PayPoint PPOS integration certification process as the PayPoint PPOS Product is updated and enhanced.
Managing the customer (technical and business personnel) during the integration project to ensure smooth and timely completion.
Conduct and complete customer integration certifications.
Provide customer support during integration projects and third line customer support (Problem and Incident Management) of PayPoint PPOS post implementation.
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
Strong time management, organisation and prioritisation skills in order to successfully meet deadlines.
Ability to compile and analyse statistical information
Excellent written and verbal communication skills and competent in conversing with both business and technology teams.
Comfortable presenting to internal and external, senior business and technology stakeholders
Have a flexible, pro-active and creative approach
Demonstrate a high level of accuracy and attention to detail
A team player with motivational, hands-on approach
Excellent interpersonal skills with the ability and credibility to influence colleagues to make things happen
Tenacious in seeking the resolution of issues / problems
Previous hands on experience in an external customer facing technology role.
Competent in the use of bug tracking, incident and problem management systems.
Ability to work in a fast paced environment and perform well under pressure
Flexible and adaptable to change
Ability to work as an individual but also as part of a team
Previous hands on experience in retail product implementation or consultancy an advantage.
Operational experience in an EPoS/Retail technology related environment (preferred but not essential)
Experience of integration projects and technologies including Web Service APIs and advantage.
The core hours for this position are 9am – 5.15pm Mon-Fri however the EPoS Helpdesk will be open for extended hours therefore there may be a requirement to be called upon as an escalation point if the need arises.
Travel to customer sites will be required during projects or customer certification.