PayPoint - Careers
ServiceNow Developer
Welwyn Garden City

Purpose of Role
The purpose of the ServiceNow Developer is to be the lead SME for ServiceNow and provide expert advice and guidance on platform capabilities to deliver solutions aligned to the Service Management strategy and priorities.
Reporting to and working in collaboration with the ITSM Consultant the ServiceNow Developer will focus on the configuration and development of the ServiceNow platform.
Main Responsibilities
  • Manage the development of ServiceNow including administration, maintenance, release and support of existing processes and functionality.
  • Participate and support project activities to provide expert advice and guidance on ServiceNow and platform capabilities.
  • Work collaboratively with internal teams including Process Owners and stakeholders to undertake development of ServiceNow aligned to best practices.
  • Ensure that the security and data within ServiceNow is adhering to PayPoint security policies.
  • Design, support and maintain the integration of key interfaces with ServiceNow via agreed transfer methods e.g. automated / scheduled tasks, manual data imports etc. 
  • Performs development and configuration and where additional advice is required from architects work with 3rd party resources.
  • Abides by transition management activities of changes to include planning, building, testing and training whilst adhering to SDLC standards.
  • Researches and supports the planning and deployment of new releases and/or enhancements into the ServiceNow environments.
  • Translates user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
Qualifications and Experience
  • ServiceNow System Administrator Certification
  • ServiceNow Advanced Administration
  • ServiceNow Application Creation Certification
  • Proven ServiceNow administration and development experience
  • Expert level support, installation, maintenance and development experience for ServiceNow (UI forms, notifications, fields, workflows and JavaScript (both client and server)
  • Knowledge of integration with third party solutions such as AD, SCCM, SNOW, Salesforce
  • Strong knowledge and understanding of the key aspects of the ServiceNow platform: Workflow, forms, clients scripts, business rules and core configuration
  • Strong working knowledge of various ServiceNow applications such as: Asset Management, Incident, Problem and Change Management, CMDB and Discovery, Knowledge Management, Service Request Management and ESS.
  • Self-motivated with great attention to detail
  • Demonstrated experience understanding and troubleshooting solutions in a complex technical environment
  • Degree in IT
  • ITIL V3 accreditation
  • Agile & SDLC
Person Specification
  • Team player, but capable of working on own initiative. Works well with others and able to get results even when working under pressure and to demanding deadlines.
  • A well organised individual who is enthusiastic, conscientious, and meticulous with a passion for ITSM and ServiceNow.

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