Purpose of Role The purpose of the ServiceNow Developer is to be the lead SME for ServiceNow and provide expert advice and guidance on platform capabilities to deliver solutions aligned to the Service Management strategy and priorities.
Reporting to and working in collaboration with the ITSM Consultant the ServiceNow Developer will focus on the configuration and development of the ServiceNow platform.
Manage the development of ServiceNow including administration, maintenance, release and support of existing processes and functionality.
Participate and support project activities to provide expert advice and guidance on ServiceNow and platform capabilities.
Work collaboratively with internal teams including Process Owners and stakeholders to undertake development of ServiceNow aligned to best practices.
Ensure that the security and data within ServiceNow is adhering to PayPoint security policies.
Design, support and maintain the integration of key interfaces with ServiceNow via agreed transfer methods e.g. automated / scheduled tasks, manual data imports etc.
Performs development and configuration and where additional advice is required from architects work with 3rd party resources.
Abides by transition management activities of changes to include planning, building, testing and training whilst adhering to SDLC standards.
Researches and supports the planning and deployment of new releases and/or enhancements into the ServiceNow environments.
Translates user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
Qualifications and Experience
ServiceNow System Administrator Certification
ServiceNow Advanced Administration
ServiceNow Application Creation Certification
Proven ServiceNow administration and development experience
Knowledge of integration with third party solutions such as AD, SCCM, SNOW, Salesforce
Strong knowledge and understanding of the key aspects of the ServiceNow platform: Workflow, forms, clients scripts, business rules and core configuration
Strong working knowledge of various ServiceNow applications such as: Asset Management, Incident, Problem and Change Management, CMDB and Discovery, Knowledge Management, Service Request Management and ESS.
Self-motivated with great attention to detail
Demonstrated experience understanding and troubleshooting solutions in a complex technical environment
Degree in IT
ITIL V3 accreditation
Agile & SDLC
Team player, but capable of working on own initiative. Works well with others and able to get results even when working under pressure and to demanding deadlines.
A well organised individual who is enthusiastic, conscientious, and meticulous with a passion for ITSM and ServiceNow.