PayPoint - Careers
Retail Collections Administrator
Welwyn Garden City
21/5/2020

Why are we recruiting?

We want to keep Company debt and associated risks to a minimum so by effectively managing and recovering failed direct debits on a daily basis we ensure the smooth running of our Finances. Our Retail Collections team is normally based at our head office in Welwyn Garden City, but this role is going to be home working for now.


Who are we?

We have been around since 1996. You will be able to find us in most convenience stores so take a look next time you go to your corner shop. We have different payment services ranging from bill payments, EPOS systems to card services and ATM’s. PayPoint manages £15 billion worth of transactions every year, for over 6,000 clients. We are proud of these numbers and are looking for your help to continue to grow.


What will you be doing?

You will be dealing daily with direct debit failures and chasing outstanding payments. This means that our retailers haven’t paid over the money they have taken that day from all the PayPoint transactions in their stores. As you can imagine this is a really important part of the whole process. Our Retailers will need to be contacted by you either via email or calls. You will be tasked with portraying a positive image of the company by always maintaining a professional manner. 


We understand you may not have done a job like this before so that is why we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the Collections process we will get you on the phones speaking to retailers and making a real difference. You will be discussing their queries and helping them to follow the process so that we can successfully collect this money.


The pace is fast so we need people who are driven, focused and want to succeed.



What would we like from you?


The flexibility to work 37.15 hours a week Monday to Friday

Excellent customer service skills

Experience using Microsoft products such as Outlook and Excel

Someone who really wants to make a difference

Excellent communication skills with the ability to build rapport quickly over the phone

Great attention to detail and the ability to understand the process yourself


It would be great if you already have…


Experience working in a customer focused role where you may have already done some credit control.


Where you can expect to move to once you have mastered the Collections role?


If you stay within the Retail Collections Team we have senior roles within this team.


If you choose to move out of Collections and decide to upskill you could move into a junior finance role or an administrative role in a client team.


What can we do for you?


You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as loads of homeworking.  Working in our Retail Collections Team will allow you to create a development plan for your journey at PayPoint where we will support you with your development.


You will benefit from a range of company benefits such as:

·      25 days holiday for full-time employees

·      Pension

·      Private medical

·      Onsite gym

·      Free parking onsite

·      Yoga classes and other health and wellbeing sessions

·      Social & charity events

·      Volunteering days


Would you like to apply to this job?

Apply for the Retail Collections Administrator position


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