MAIN PURPOSE OF ROLE Under the direction of the Head of Retail Products, the Card Services Product Manager will take responsibility for the strategic direction and P&L of our Card Service business. PayPoint operates card services through c.10,000 convenience stores and has an emerging online business referring acquiring services to a range of utility companies. The Card Services Product Manager will identify, develop and launch initiatives to further grow the estate and strengthen commercial performance through proactive collaboration with core functional teams across the business.
PRINCIPAL RESPONSIBILITIES The principle responsibilities of the role are to:
Understand and review the relevant industry/sector trends, regulatory policies and legal requirements; including keeping up to date with relevant publications, attending appropriate industry forums and developing a network of contacts and sources of support.
Create strategic vision to grow PayPoint’s card services business in both card present and card not present
Identify, understand and articulate customer needs, competitor propositions and market dynamics that present opportunities and threats.
Play a pivotal role in card services P&L management, strategic planning and commercial performance forecasting.
Take ownership of the day to day card services business performance working cross-functionally to operationally execute a plan that meets commercial objectives.
Manage the day to day relationship with key external partners and negotiate new contracts where required.
Be responsible for the commercial and technical card services road map, collaboratively preparing business cases with Financial colleagues where needed.
Using lean agile methodology to create canvases for Development teams and work closely with Technical colleagues to deliver the road map.
Work collaboratively with Sales and Marketing teams to create strong go to market messaging and lead generation.
Actively manage the card services estate to optimise performance and reduce churn.
QUALIFICATIONS AND EXPERIENCE Essential
Experience in the role of a product manager / owner of regulated payment services.
Commercially aware, with appreciation of sales proposition and customer experience.
Ability to create, own and deliver business and financial plans.
Exceptional customer/stakeholder communication and management skills.
Good technical knowledge and experience of working closely with technical members of staff in an agile environment.
Positive ‘can do’ attitude with a strong desire to make a difference and to act as an agent for change.
Outstanding problem-solving skills with the ability to predict and pre-empt problems before they arise.
Capable of influencing virtual cross-functional teams