PayPoint - Careers
Application Support Analyst
Welwyn Garden City
14/2/2020

What will you be doing

We are passionate about the technologies we use and build at PayPoint. That’s why in this role you will be a specialist of operating systems, devices, applications and software. You can use all your knowledge and know how in providing technical support to teams within the organisation and to external clients.

You will have the opportunity to assist with system integrations and manage a ticketing query system to ensure queries are kept up to date. This will also involve identifying and resolving technical issues across the business.

To make sure services run smoothly across the organisation at all times, you will act as a support function outside of working hours from time to time and work closely with our Service Management teams to ensure we are doing the best we can to support internal and external customers.


Key points of the role

Respond to incidents raised by the IT Operations team.

Investigate and prioritise requests for support raised by other teams and investigate root causes of incidents.

Monitor progress of requests for support and ensure users and other interested parties are kept informed.

Document and implement work rounds and revised procedures for both Application Support and Operations teams.

Update our technical documentation and procedures to ensure we are doing the rights things and the right time.

Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.

Identify opportunities for more effective use of resource across the operations, 2nd Line and 3rd line support teams through co-operation, knowledge sharing, optimum allocation of tasks.

What we would like from you

Exposure to the following - 

Windows based 24/7 environment including 1st/2nd line support

Writing and using transact-SQL queries

A logical approach to problem solving

It would be great if you have the following

Knowledge of financial system ideally involving payment processing

IIS Server knowledge

Knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management

A recognised IT qualification

ServiceNow understanding

Good to know

Flexibility with working outside of core business hours at short notice

What we can do for you

You can expect a truly special experience working with us in our Head Office Location in Welwyn Garden City. Our journey into Agile is truly underway along with our investment into a cloud based architecture and further consistent updates of our technologies which you will have the chance to use day in day out.

You will benefit from a range of standard company benefits such as
25 days holiday
On site gym
Free parking
Canteen which caters for breakfast and lunch.

We also provide onsite yoga classes and other health and vitality sessions which includes chiropractors and mini massage taster sessions.

At PayPoint we feel strongly about the development of our people. That’s why we offer the opportunities and support to progress people in their careers.
 

Would you like to apply to this job?

Apply for the Application Support Analyst position


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