PayPoint - Careers
Application Support Analyst
Welwyn Garden City
9/9/2019

WHAT YOU WILL BE DOING

This role will provide Technical and Application Support to the 24x7 operation of the production environment ensuring that Service Delivery meets the required standard
You will have the opportunity to plan and implement system changes into the live environment within agreed service impacts and timescales


SOME KEY POINTS OF THE ROLE

  • Respond to incidents raised by the IT Operations team
  • Investigate and prioritise requests for support raised by business users
  • Investigate root cause and impact of incidents and escalate to 3rd line support and management where appropriate
  • Monitor progress of requests for support and ensure users and other interested parties are kept informed
  • Document and implement workarounds and revised procedures for both Application Support and Operations teams
  • Complete regular tasks to ensure system availability and follow up exceptions accordingly
  • Complete installation of software and configuration changes in accordance with release instructions
  • Work alongside project teams (analysts, developers, testers and project managers) during software release
  • Work with the operations team to ensure changes are implemented and handed over appropriately and ensure updates are made to operational procedures
 WHAT WE WOULD LIKE FROM YOU
  • Experience in a Windows based 24/7 environment including 1st/2nd line support
  • Experience in writing and using transact-SQL queries
  • A logical approach to problem solving and the flexibility to work in a fast changing 24/7 operational support environment
  • Ability to communicate clearly in written and spoken English
  • Ability to deal with both technical and non-technical staff and all levels of management
IT WOULD BE GREAT IF YOU HAVE THE FOLLOWING
  • Understanding of transaction processing systems, preferably with some exposure to electronic point of sale and ATMs
  • Experience of financial systems, ideally involving payment processing
  • IIS Server knowledge
  • Knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management
  • A recognized IT qualification
ADDITIONAL INFORMATION
  • This role provides 24/7 out of hours support by telephone and remote PC connection, with site visits when necessary, on a rota basis.
  • This role will include weekend and shift work, on a rota basis
WHAT WE CAN DO FOR YOU

You can expect a truly special experience working with us in our Head Office Location in Welwyn Garden City. Our journey into Agile is truly underway along with our investment into a cloud based architecture and further consistent updates of our technologies which you will have the chance to use day in day out. You will benefit from a range of standard company benefits like our 25 days holiday, on site gym, free parking, a canteen which caters for breakfast and lunch. We also provide onsite yoga classes and other health and vitality sessions which includes chiropractors and mini massage taster sessions. At PayPoint we feel strongly about the development of our people. That’s why we offer the opportunities and support to progress people in their careers.


For a full list of benefits please click on the link below

https://corporate.paypoint.com/careers/benefits




 

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