PayPoint - Careers
Operations Administrator
Welwyn Garden City

Fixed Term Contract

Job Summary / Purpose:

To provide professional, comprehensive and flexible administrational support to the Contract Checking Team within the Retail Operations Team.

Main Responsibilities
  • Ensuring that all incoming contracts are checked are processed within the set time scales and according to the set processes and KYC/KYB guidelines.
  • Clear communication to the Field sales team on any outstanding issues.
  • To handle difficult or conflicting situations in a confident and professional manner with the objective of providing suitable resolution for all parties.
  • Ensure that all reports, documents and processes are produced accurately and in the correct format.
  • To have a good level of knowledge on all PayPoint products.
  • To work to deadlines and respond in a flexible way to the changing demands of the Retail Operations Team.
  • To maintain an audit trail of communication activities on the PayPoint systems and associated spreadsheets ensuring compliance with PayPoint standards and data protection.
  • Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers.
  • To undertake any such other duties as required from time to time consistent with the nature of the role and in support of the Retail Operations team.

  • Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
  • Good telephone manner
  • High level of accuracy and exceptional attention to detail
  • Excellent written and verbal communication skills
  • Have a flexible, pro-active and creative approach
  • Ability to work as an individual but also as part of a team

Preferred Candidate Requirements
  • Ability to work in a fast paced environment and perform well under pressure
  • Flexible and adaptable to change


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