PayPoint - Careers
Retail Operations Salesforce Administrator FTC
Welwyn Garden City

Role Purpose

A professional Retail Operations Salesforce Administrator responsible for ensuring that data is accurately assessed and maintained, and errors identified across multiple systems. The role holder will:
  • Update Salesforce Configure Price Quotes (CPQ)
  • Complete data cleanse activity on legacy systems
  • Complete a log of identified errors and update daily
  • Maintain data between legacy systems and the new CRM platform

Monitor system input and account activity on a daily/weekly/ monthly basis.
Analyse data to identify areas for improvement in the quality system.
Identify and correct systems input errors and escalate as appropriate.
Able to differentiate between user generated errors and system generated errors and rectify or escalate as appropriate.
Continue to enhance skills and knowledge to achieve the best results.
Act in a professional manner and adhere to all company procedures and policies always.
Undertake additional activities as required in the role to support the business.
Essential Requirements for the Role
  • Excellent attention to detail
  • Good organisational skills
  • Good literacy and numeric skills
  • Data collection, management and analysis
  • Problem analysis and problem solving
  • Judgement
  • Decision making
  • Customer service orientation
  • Teamwork
  • Ability to self-motivate
  • Excellent Listening Skills
  • Good communication skills, both written and verbal
  • Able to work to tight deadlines
  • Experience of carrying out QA or similar checks
  • Good Microsoft Word and Excel skills

Preferred Role Holder Requirements
  • Knowledge of PayPoint, its systems and processes
  • Previous QA experience in a similar role
  • Experience of Financial Services Industry
  • Previous experience of working in Salesforce

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