|Enterprise ServiceNow Administrator|
|Welwyn Garden City|
|WHAT YOU WILL BE DOING
You will be responsible to research, identify, implement and improve the appropriate technical solutions of IT services within PayPoint alongside 3rd party vendors and internal teams. You will need to be enthusiastic, self-motivated and highly professional with the ability to lead and take ownership. Have a flair for technology and are willing to take up challenging assignments. Display strong organisational and planning skills whilst maintaining a positive attitude
SOME KEY POINTS OF THE ROLE
Core assignment will be related to IT Service Management toolset capabilities to support PayPoint, but will be required to work across the ESM platforms over time
Responsible for design, configuration and implementation of ServiceNow based applications and solutions to support business processes.
Customise the Service Catalogue components (Request/Incident Management) in ServiceNow
To work on ITSM core modules and extra features like ITOM and Integrations with ServiceNow.
Design and develop application and custom logic with Business Rules and Scripts, especially Frontend and Backend code skills and Platform internals understanding (properties, Glide Records, multi queries, custom code, SNC functions, plugins, dashboards, data reporting).
Provide technical oversight and coaching on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions and appropriate trade-off
Contribute to technical designs and implementation plans in conjunction with other team members
Ability to present and demonstrate solutions
Ownership of incidents and problems raised against ServiceNow instance.
Workflow development including orchestration and automation
CI class creation and/or modification of existing classes and relationships
Development of new applications, features, plug-ins and defect fixes, delivered within Agile based process/standards
Documents ServiceNow configuration, design, development and integration
Adhere to coding standards
WHAT WE WOULD LIKE FROM YOU
ServiceNow Administration Certified
Experience of Discovery and Service Mapping to populate the CMDB
Experience of Orchestration to automate tasks
Good communication skills both written and oral, especially when talking to non-technical staff.
IT WOULD BE GREAT IF YOU HAVE THE FOLLOWING
ITIL v3 Certified
A good understanding of the principles of service support as defined in the ITIL framework.
Understanding of SOAP, REST, JSON technologies
Systems Design and Development
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