PayPoint - Careers
Senior Retail Operations Administrator - Business Support
Welwyn Garden City
31/12/2018

To provide professional, comprehensive and flexible administrational support across a variety tasks.
 
  • Use processes & systems related to stock management & retailer operational planning to ensure availability of hardware, peripherals & consumables and ensure all requests are actioned appropriately in a timely manner
  • Prepare, analyse & maintain operational performance data
 
Main Responsibilities
 
  • Contacting PayPoint retailers by telephone to diagnose and resolve technical and operational issues with their PayPoint terminals.
  • Work from several excel databases to pinpoint stores of high importance and using our in-house software to contact retailers – Training will be provided.
  • Ensuring that all installations are processed within the set time scales
  • Act as the operational contact for prompt resolution and or action in relation to agent queries
  • Handle difficult or conflicting situations in a confident and professional manner with the objective of providing suitable resolution for all parties
  • Create reports, documents and processes accurately
  • To work to deadlines and respond in a flexible way to changing demands
  • To maintain an audit trail of communication activities on the PayPoint systems
  • To undertake any such other duties as required from time to time consistent with the nature of the role and in support of the Retail Operations team
  • To be a support function to the Team Leader and manage work streams within the team
 
Attributes
 
  • Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
  • High level of accuracy and attention to detail
  • Good working knowledge of Excel
  • Excellent written and verbal communication skills
  • Have a flexible, pro-active and creative approach
  • Ability to work as an individual but also as part of a team
 
Preferred Candidate Requirements
 
  • Ability to work in a fast paced environment and perform well under pressure
  • Flexible and adaptable to change
 
 
 

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