|Principle Payment Solution Consultant|
|Welwyn Garden City|
MAIN PURPOSE OF ROLEThis role is responsible for managing the design, implementation, support & maintenance of the PayPoint Transaction Service platforms, including the organisations core application Postilion. It will ensure that the processing engines and peripheral systems are optimised and secure in line with applicable industry standards, including the PCI DSS. The support (incident, problem prevention and resolution) is to be provided to agreed levels of service without causing major business disruption.
This role is key to the success of the PayPoint payment processing platform ensuring a stable, secure and reliable service is delivered at all times to maximise the trading opportunities of the organisation. This role is accountable for the delivery and support of high volumes of change in a dynamic environment. Optimisation of the transaction services and ensuring that the platform is capable of handling increased volumes in line with business targets is paramount.
Working with 3rd parties and cross functionally with the business and wider IT community you will be involved in planning, scheduling and documenting solutions.
Work cross functionally to support both Project and Production Support work streams.
Responsible for incident resolution for the Payment platforms ensuring that issues are resolved within SLA. Reduce the business impact of Payment applications problems by ensuring that all problems are logged, initiated and resolved according to agreed performance targets.
Provide strategical and design insight for the payment platforms, including the application upgrades and roadmap.
Contribute to technical solution design for new payment opportunities.
Responsible for the Management of the test & release function for designated work-streams, ensuring that the relevant test cases and testing is scheduled and completed on time.
Ongoing mentoring and training of other team members.
Manage external suppliers to ensure support problems are resolved in a timely and professional manner.
Participate in the identification of IT solutions in response to business requests/issues.
Responsible for delivery of system monitoring, capacity planning & performance optimisation of the Payment applications. Analyse and report regularly to the appropriate stakeholders on PayPoint Transaction Service platforms support statistics to identify problem prevention tasks.
Ensure system vulnerabilities are quickly identified and that regular systems updates are applied as necessary to maintain PCI DSS compliance.
Review and represent any proposed Changes that may impact the PayPoint Payment platforms at CAB and ensure that any relevant system testing is completed successfully before changes are made to production systems.
Assist in maintaining PayPoint Transaction Service Business Continuity & disaster recovery plans, where the Payment applications are parts of the service offering.
Management of the Transactional work streams for Production Support and Project throughout the SDLC.
Participate in the PayPoint Out of Hours Support function as and when required.
Consider innovation opportunities in line with corporate objectives.
Uphold PayPoint’s values
Support the purpose of IT Service & Operations as described in the addendum below.
Knowledge and Skills Requirements
Educated to degree level with a relevant IT qualification.
Have technical applications (i.e. development or support) background.
Comprehensive knowledge of payment processing within the Financial Service’s industry with extensive knowledge of the POSTILION APPLICATION, ATM’s and other end point devices/ terminals.
Proven experience of managing, implementing & supporting the Postilion Realtime & Office application suites, RT4 & 5 delivered on a Microsoft platform. MSCE Certification preferred.
Project planning experience. Either certified Scrum Master or Prince2 Practitioner preferred.
PCI DSS aware, demonstrated through having worked in a PCI DSS compliant environment.
Experience of delivering support for PA DSS compliant SOFTWARE APPLICATION platforms within agreed SLAs
Proven experience of managing the software test lifecycle related to ATM’s. ISEB Certification preferred.
Excellent understanding and practical experience of Service Management methodologies (e.g. ITIL) Incident Management, Problem Management, Change Management.
Supplier/Stakeholder interaction experience to Exec. levels
Proven experience of management and control of 3rd party Suppliers (including contract negotiations and KPI targets)
Experience with Risk Management (e.g. Business Continuity Plans, Disaster Recovery)
Experience of dealing with Internal and External Audits especially PCI DSS.
KPI reporting to Exec. levels
Passionate about SOFTWARE APPLICATION and system support,
Confident and proactive Team player,
Articulate and literate, and professional at all times,
Self-motivated, disciplined and able to work on own initiative,
Committed to the achievement of excellence,
Excellent Communication & organizational skills,
Commercially aware with a good understanding of ‘customer’,
Strong Management Skills (both internal teams and 3rd parties),
Strategic and Analytical Problem Solving and effective time management.
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