PayPoint - Careers
Product Owner - EPOS
Welwyn Garden City

Role Overview

As a Product Owner at PayPoint, you are dedicated to the management of the backlog, ensuring that the user experience of the EPOS platform meets customer expectations and that development teams you work with are always doing the most valuable thing possible to improve the products and services you are responsible for.
You act as the interface between the team and stakeholders, finding the right balance between competing backlog priorities and setting clear priorities for each sprint.
You work closely with the Product Manager.  Where the Product Manager looks after the commercial health of the product and sets the roadmap, you translate initiatives into detailed work for the team by creating and maintaining a backlog of user stories.  You explain the vision and acceptance criteria of each new change to the team and ensuring that the team delivers regular incremental improvements.   Working collaboratively with the Product Manager, you agree the optimal balance needed to deliver new features with feedback from stakeholders on ways to improve the product’s performance and supportability. Ensure that technical debt is captured and paid back in a sensible timescale when it is accrued.
  • Product ownership of EPOS and associated back office and mobile application.  Work closely with the Product Manager to translate product roadmap items into a backlog the team can deliver.
  • Explain the product roadmap and vision to the team, so that everyone working on the product understands and supports what we need to achieve next.
  • Take feedback from various teams across PayPoint on the EPOS product, and use this to maintain a prioritised backlog of bugs, performance and product improvements that should be delivered alongside new product features.
  • Maintain sprint and release plans for current initiatives, so it is clear to everyone interested what features will be in each release and the team understands how the backlog is expected to be delivered.
  • Run sprint planning sessions so that the team always understands the current committed work and sprint review meetings so that stakeholders outside the team can understand what has been delivered and the priorities items in the backlog.
  • Run backlog elaboration sessions with the team to ensure there is always a suitable depth of stories in the backlog that the team can take on in the next sprint.
  • Assess the value of new stories suggested by people across the business, expand the content to clearly express what is required and prioritise them in the backlog in conjunction with the Product Manager.
  • Work closely and initiate discussion with Solution Architects on technical debt, the approach and architecture of new features and interfaces.
  • Work closely with other Product owners and delivery teams for the delivery of improvements with integrated products, terminal hardware and applications.
  • Co-ordinate software releases and monitor new releases for warranty issues that require urgent reaction from the team.
  • Encourage the team to find creative ways to deliver the backlog, and to suggest new ideas for prioritisation.
  • Take ownership and responsibility for ensuring that the product roadmap once delivered is fit for purpose and you manage the roll out to internal communities as well as external customers.
  • Own the overall in-store experience for retailers and consumers.
Skills, Qualifications and Experience
  • Strong experience of retail EPOS systems and the EPOS marketplace – an EPOS expert
  • Familiarity with the specific needs of the convenience retail sector
  • Knowledge of agile development techniques, and acting as a product owner for a development team including creation of epics, user stories and acceptance criteria, prioritisation and sprint planning.
  • Ability to communicate clearly to technical teams to explain requirements and answer questions
  • Good written communication skills
  • Able to take a high-level product initiative and elaborate it into a backlog of specific requirements.
Person profile
  • A self-managing individual who is able to set sensible priorities for themselves without frequent direction
  • Comfortable working with initially uncertain requirements and developing them into a clear list of needs
  • Able to retain and accurately recall detailed knowledge of requirements for current initiatives
  • Clear and concise verbal and written communicator
  • Good at building working relationships at various levels
  • Able to deal effectively with conflict and move conversations back into constructive discussion.
  • Comfortable taking ownership and ensuring activities and tasks are completed.

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