PayPoint - Careers
Client Services Account Coordinator (maternity cover)
Welwyn Garden City
3/10/2018

12 month fixed term contract (maternity cover)

BACKGROUND AND MAIN PURPOSE OF ROLE

The Client Services Team supports the Client Managers who look after all PayPoint client relationships and directly manages our smaller revenue clients across all sectors, including the Quick Credit Voucher (QCV) CashOut service. The team manages processes and provides comprehensive administrative support, enabling the Client Management Team to achieve efficient and effective management of all PayPoint client account relationships.
 
We are looking for a highly organised, customer focussed and hardworking individual to join our team as cover for upcoming maternity leave  
 

MAIN RESPONSIBILITIES (to be shared with the Client Services Account Manager)

  1. Through providing comprehensive administrative services, support the client management team to ensure that the high levels of client service are maintained
  2. Compiling, reviewing and issuing periodic reports to clients from the team and other departments / divisions, identifying opportunities for rationalisation or improvement, and escalating within the team if reports are believed to be deficient or fail to be delivered
  3. Managing the team inbox, receiving e-mail and telephone enquiries/complaints from clients, referring enquiries internally as appropriate (in particular to our Contact Centre, Field Team and Retail Accounts) securing satisfactory answers/responses/resolution and advising originators and Client Managers accordingly
  4. Managing the Energy tariff change calendar ensuring changes are scheduled & completed on time
  5. On-boarding new clients
  6. To account manage the QCV CashOut clients, ensuring first class client support, timely invoicing and renewal management
  7. Managing and monitoring client sponsored terminal applications
  8. Responsible for periodic client communications including maintaining client contact lists and the operational contacts directory
  9. Picking up agreed project work as required, manging and ensuring to successful conclusion
  10. Providing general logistic, secretarial and administrative support including the planning, execution and reporting of ad-hoc information gathering and desk based research exercises
 
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
 
  • Excellent administration skills
  • Computer literate in Word, Excel, PowerPoint and Outlook
  • Confident and caller-friendly telephone technique
  • Self-motivated and constructive use of initiative
  • Proven problem-solving ability
  • Highly organised with good attention to detail
  • Able to prioritise workload
  • Ability to work effectively with colleagues at all levels to influence and make things happen
  • Excellent presentation and communication (written and verbal) skills
 

PERSON SPECIFICATION

  • A tenacious, driven individual, well presented with a professional and ‘business like’ image
  • Cheerful and confident with the ability to ‘get on with the job’ no matter how daunting
  • Have initiative, business acumen and the ability to act independently as appropriate within broad guidelines
  • Should display a degree of maturity i.e. discreet, tactful and conviction
  • Someone who can cope under pressure with a flexible approach to work who is persistent and resilient with the ability to cope with setbacks
  • Self-motivated
 

 

 
 

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