Job Summary/Purpose The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum. Main Responsibilities
To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
Manage terminal status to ensure debt risk is minimised and allocate payments receipts
Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed to be worthwhile and recoverable
Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis
To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance
To identify and recommend new or improved working practices to ensure the success of the role.
To deal with Retail Debt queries or legal responses on an adhoc basis
Excellent and confident telephone manner
Have a flexible, pro-active and creative approach
The ability to work to strict guidelines and targets and cope under pressure
Excellent written and verbal communication skills
Work well as a team member and act on own initiative when appropriate
Excellent user of IT packages such as Word, Excel, Outlook and the Internet