PayPoint - Careers
Retail Debt Administrator
Welwyn Garden City

Job Summary/Purpose  
The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum. 
Main Responsibilities
  • To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
  • Manage terminal status to ensure debt risk is minimised and allocate payments receipts
  • Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed to be worthwhile and recoverable
  • Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
  • Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
  • Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
  • To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
  • Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis
  • To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance
  • To identify and recommend new or improved working practices to ensure the success of the role.
  • To deal with Retail Debt queries or legal responses on an adhoc basis
Essential Attributes
  • Excellent and confident telephone manner
  • Have a flexible, pro-active and creative approach
  • The ability to work to strict guidelines and targets and cope under pressure
  • Excellent written and verbal communication skills
  • Work well as a team member and act on own initiative when appropriate
  • Excellent user of IT packages such as Word, Excel, Outlook and the Internet
Desirable Attributes
  • Strong negotiating skills.
  • Previous debt collection experience

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