To provide professional, comprehensive and flexible administrational support across a variety tasks.
Responsible for the timely decommission of PayPoint retailers who no longer require PayPoint services, includes day to day monitoring and regular communication with retailers to ensure a smooth decommission
Use processes & systems related to stock management & retailer operational planning to ensure availability of hardware, peripherals & consumables and ensure all requests are actioned appropriately in a timely manner
Prepare, analyse & maintain operational performance data
Ensure that all decommission requests are processed within the set time scales and according to the set processes
Work from several excel spreadsheets and use our in-house software to terminate retailer equipment, contacting the retailers and working closely with other internal groups to ensure they are kept aware of progress during the decommission process e.g. removal dates, charges and any contractual requirements.
Contacting PayPoint retailers by telephone to diagnose and resolve technical and operational issues with their PayPoint terminals.
Act as the operational contact for prompt resolution and or action in relation to agent queries
Handle difficult or conflicting situations in a confident and professional manner with the objective of providing suitable resolution for all parties
Create reports, documents and processes accurately
To work to deadlines and respond in a flexible way to changing demands
To maintain an audit trail of communication activities on the PayPoint systems
To undertake any such other duties as required from time to time consistent with the nature of the role and in support of the Retail Operations team
Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
High level of accuracy and attention to detail
Good working knowledge of Excel
Excellent written and verbal communication skills
Have a flexible, pro-active and creative approach
Ability to work as an individual but also as part of a team
Preferred Candidate Requirements
Ability to work in a fast paced environment and perform well under pressure